Terms and Conditions of L’arannà
The owner of this website is L. Magriñà Martinez, with the CIF 47258634M and address for notifications linked to the musical activity of the group L’arannà.
Contact: duolaranna@gmail.com
General
These general terms and conditions (the “General Conditions”) apply when you (the “Customer” or “you”) place an order with L.Magriñà Martinez (“Company”, “us” or “we”) on the website of L’arannà.
By accepting these General Conditions, you confirm that you are over 18 years of age or have the permission of your legal guardian and that you will comply with these General Conditions. You also confirm that you have read the information about personal data and cookies and approve the use of this data in accordance with our Privacy Policy.
We sell products in various jurisdictions and these General Conditions are set globally. However, mandatory legislation may also apply in some jurisdictions. We respect these mandatory laws and nothing in these General Conditions shall be interpreted as a limitation of your mandatory legal rights, if these laws give you more rights than those stipulated herein.
Orders, etc.
Upon receiving an order confirmation from us, your purchase order will be accepted and a sales contract will be concluded. We encourage you to save the order confirmation for any future contact with us. There are several reasons why we may refuse a purchase order, for example, if you provide us with incorrect personal data and/or have a history of unpaid debts.
You can cancel your order until we have confirmed it. In this case, we will refund any payment made by you, your payment provider, or your credit card issuer for the order.
We may cancel an order if the requested products are out of stock. In this case, we will refund any amount you have paid and will notify you if equivalent products are available.
All requested products will remain our property until they have been paid for in full.
Customer information, etc.
It is your responsibility to provide us with correct and complete personal data. All purchases made with your personal data are your responsibility.
Prices, fees, etc.
The prices indicated on the website apply to orders placed on the website. All prices are displayed in the currency established on the website and include taxes. Unless stated otherwise on the website, prices do not include shipping or payment fees, which are paid separately. Please note that local charges (such as currency conversion fees, credit card or bank charges, sales taxes, customs duties, etc.) may also apply depending on your place of residence and local regulations. These charges will be borne by you and will not be refunded.
Special offers
On occasions, for specific products, we may offer more favorable conditions than those stipulated in these General Terms and Conditions, for example, regarding the extension of the right of withdrawal or free returns. These more favorable conditions will only be valid for a limited period of time, until these specific products are sold out, and we may cancel them at any time, in which case these General Terms and Conditions will apply without modification.
Shipping and Delivery
Upon making a purchase through our website, you will receive a purchase confirmation email once payment has been completed.
National Shipments (except Canary Islands):
Once we receive the order request through the Woocommerce operator, we will prepare it (orders are prepared on Mondays and Wednesdays until 2 PM) and ship it through SEUR, with a 24/48h delivery rate. The shipping cost varies depending on the weight of the package. You will receive an email once we have shipped the package. You should receive it within 24/48 hours from the shipping date.
International Shipments and Canary Islands:
Once we receive the order request through the Woocommerce operator, we will prepare it (on Mondays and Wednesdays until 2 PM). Every 2 weeks, we deliver packages to Correos to be shipped through this same company. You can see the rates at the time of purchase. The shipping cost varies depending on the shipping address and the weight of the package. You will receive an email once we have shipped the package. The delivery time depends on the shipping address.
Right of Withdrawal
If you need to change or cancel an order before we have shipped it, write to us at duolaranna@gmail.com. We will cancel the order and proceed with the full refund.
If you have already received the package and:
- You want a different size than what you ordered: Write to us by email at duolaranna@gmail.com indicating the size you want so we can confirm if we have it in stock. If we do, you can reorder, we will prepare it and send it to you. At the same time, send us the t-shirt/sweatshirt you want to exchange to the postal address we provide by email. Once we receive it, we will refund you the amount of the item (we do not refund shipping costs).
- The content does not match your order: Write to us by email at duolaranna@gmail.com and tell us what you received. We will arrange for a SEUR courier to pick up the package at an agreed-upon address and time slot. Once the pickup has been made, we will correctly prepare the order again and send it to you. You will not have to pay shipping costs again.
- Any other situation: In principle, we do not offer returns or cancellations for situations other than those mentioned above. However, if you have any questions or problems, you can write to us at duolaranna@gmail.com and we will try to help you 🙂
Warranty and claims
If you have received a defective product, you must submit a claim with your name, address, email address, and order number, specifying the products to which the claim refers. You must also submit the claim as soon as possible after discovering the defect. Any claim submitted within two weeks of discovering the defect will be considered to have been submitted within the time limit.
We will refund the amount of defective products in accordance with current consumer protection legislation and will cover the costs of returning the products. We will attempt to make this refund within 20 days of the claim if we deem such a refund to be necessary, but delays may occur depending on the nature of the product. We will also endeavor to comply with any guidelines on defective products that have been set by the relevant national consumer protection authorities. The refund will be credited using the same payment method you used to pay for the cancelled products, unless otherwise agreed.
Limitation of Liability
To the extent that applicable mandatory law provides otherwise, our liability will be limited to direct damages, and in no event shall we be liable for indirect damages such as loss of income, etc.
Intellectual Property Rights
The website and all its content are owned by us or our licensors and are protected by intellectual property and commercial legislation. This means that trademarks, company names, product names, images and graphics, design, presentation and information about products, services and other content may not be copied or used without our prior written consent.
Disclaimer
We reserve a margin for image or typographical errors on the website, such as errors in product descriptions, technical specifications, incorrect prices, or incorrect information about product stock availability. We reserve the right to correct any obvious errors and to modify or update the website information accordingly, at any time.
The images on the website are for illustrative purposes only and do not guarantee the reproduction of the exact number of products you would receive in an order, nor the exact appearance, function, or origin of the products.
Changes to the General Terms
We may modify these General Terms at any time. In such case, we will post the modified General Terms on the website, and they will become effective once you have accepted them (in relation to a new order placed through the website or while browsing the website).
Applicable Law and Dispute Resolution
In the event of a dispute, we will endeavor to comply with any decisions of the relevant national consumer protection authorities.
Any dispute regarding the interpretation or application of these General Terms shall be governed by and interpreted in accordance with the legislation of the country or state in which we conduct our business and shall be subject to the non-exclusive jurisdiction of the court of our place of incorporation. The term “non-exclusive jurisdiction” refers to your right to bring a claim against us in another jurisdiction if mandatory applicable law so stipulates.